Shark NV361 Series Navigator Lift Away User Manual

Shark NV361 Series Navigator Lift-Away

THANK YOU
for purchasing the Shark Navigator® Lift-Away® Deluxe

• TIP: You can find the model number on the rating label located on the back of your unit.
• TIP: You can locate the date code on one of the prongs of the power cord plug.

REGISTER YOUR PURCHASE

• registeryourshark.com
• 1-800-798-7398

RECORD THIS INFORMATION

• Model Number:
• Date Code:
• Date of Purchase (Keep receipt):
• Store of Purchase:

TECHNICAL SPECIFICATIONS

• Voltage: 120V., 60Hz
• Watts: 1200W
• Amps: 10A

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you get a complete understanding of your new Shark Navigator Lift-Away Deluxe. If you should have a question, please call the Customer Service line at 1-800-798-7398.

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY
To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force it into an outlet or try to modify it to fit.

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGS

1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
2. Use only identical replacement parts.
3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
5. The use of an extension cord is NOT recommended.
6. This vacuum cleaner contains no serviceable parts.
   USE WARNINGS
7. DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children. This is not a toy.
8. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
9. DO NOT handle the plug or vacuum cleaner with wet hands.
10. DO NOT use without filters in place.
11. Only use Shark® branded filters and accessories. Failure to do so will also void the warranty.
    • urine bleach, ammonia, or drain cleaner)
12.  DO NOT use in the following areas:

GETTING TO KNOW YOUR SHARK NAVIGATOR®LIFT-AWAY® DELUXE

WELCOME!
Congratulations on your purchase. Use this instruction manual to learn about your new vacuum’s great features. From assembly to use to maintenance, you will find it all in here.

There are a variety of accessories that are compatible with this vacuum series. The top flap of your box shows the select accessories that are included with your model. To purchase additional accessories, visit sharkaccessories.com

• A Handle with a Stretch Hose
• B Accessory Holder
• C Extension Wand
• D Portable Lift-Away® Pod
• E Motorized Floor Nozzle
• F Dusting Brush
• G Crevice Tool
• H Air-Driven Pet Brush
• I Appliance Wand

Your new Shark Navigator® Lift-Away® Deluxe vacuum cleaner can easily be configured into different cleaning modes to meet all your needs: upright vacuum and portable Lift-Away® Pod, both with powerful suction.

1. UPRIGHT MODE
   Upright vacuuming – floors and carpets.
2. LIFT-AWAY® MODE
   Take the Lift-Away® Pod with you around the house to clean hard-to-reach places.

USING YOUR VACUUM IN UPRIGHT MODE

WHAT DOES THE THEBRUSHROLL INDICATOR LIGHT MEAN?

Solid Green
The brush roll is on and working as it should.

Solid Red

There is a jam in the brushroll area. Turn your vacuum off and remove the blockage.

Flashing Red
The motorized floor nozzle is overheating. Turn your vacuum off and wait for it to cool down, then rotate the suction release collar counterclockwise to reduce suction.

No Light
The brush roll is off.

• See the Troubleshooting section for further instructions.

ASSEMBLY

1. Place the floor nozzle on a level surface. Align the opening on the Lift-Away® pod with the tube on the floor nozzle, then lower the pod until it clicks into place. When attaching the motorized floor nozzle, ensure that the latching mechanism is fully locked in place to ensure an electrical connection has been made.
2. Attach the end of the extension wand to the tube on the back of the Lift-Away pod until it clicks into place.
3. Slide the accessory holder (positioned opposite the upper cord wrap) over the extension wand. Align the tab with the groove and push down.
4. Insert the handle into the top of the extension wand until it clicks into place.
5. Store the dusting brush and the crevice tool on the mounts on the accessory holder.

• II Brushroll ON (Carpets & Area Rugs)
• I Suction Only (Bare Floors)
• O OFF

USAGE

1. Quickly release the power cord by rotating the upper cord hook located on the back of the wand.
2. Press the ON/OFF switch to the Suction Only (I) position to vacuum bare floors or to the (II) position to engage the motorized brush roll for vacuuming carpets and rugs.
3. Gently press the floor nozzle down with your foot while you grasp the handle and tilt it back towards you.
   NOTE: The brush roll will not spin unless the nozzle is flat against the floor and the handle is tilted back.
4. When you are finished vacuuming, turn the vacuum off.

USING YOUR VACUUM IN LIFT-AWAY® MODE

NOTE: You can carry your vacuum cleaner in both modes by the carry handle located on top of the dust cup

SUCTION RELEASE COLLAR
Due to the huge suction power of this vacuum, it may become necessary at times to adjust the suction release collar on the handle. If the vacuum seems difficult to push or pull, if it is lifting area rugs, or if you are cleaning delicate above-floor surfaces such as drapes, reduce the suction by rotating the collar counterclockwise to open the valve. Rotate the collar clockwise to close the valve when you need high suction for vacuuming floors and when using the Air-Driven Pet Brush

1. Separate the portable LiftAway pod from the floor nozzle by pressing the red release button on the side of the pod. Gently hold the nozzle to the floor with your foot and pull the popup.
2. Press the handle release button and pull the handle up, or press the extension wand release button and pull the extension wand up.
3. Attach the desired accessory onto the end of either the extension wand or the handle
4. Press the On/Off switch to the “I” position for abovefloor cleaning. Hold the handle in one hand while you carry the portable Lift-Away pod around the house with the other hand.

ABOVE-FLOOR CLEANING

CLEAN ABOVE THE FLOOR IN UPRIGHT VAC OR PORTABLE LIFTAWAY® MODE

1. Press the handle release button and pull the handle up, or press the extension wand release button and pull the extension wand up.
2. Attach the desired accessory onto the end of either the extension wand or the handle.
3. Press the On/Off switch to the “I” position for above-floor cleaning.

NOTE: Ensure the vacuum is in an upright position. DO NOT use position “II” when cleaning above the floor in the upright vac mode as this will engage the brushroll. The brushroll may damage your floor if run for a prolonged period in one area.

STORAGE AND MAINTENANCE

NOTE: DO NOT use soap when cleaning the filters. Hand wash filters only with water to prevent damage from cleaning chemicals. Allow ALL filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts. DO NOT use a hair dryer or other heating methods to dry.

RECOMMENDED CLEANING SCHEDULE

Dust Cup
Empty after each time you vacuum.

Pre-Motor Filter Kit
XFF350 (Foam & Felt) Clean every 3 months.

Post-Motor Filter
XHF350 (HEPA) Clean every 2 years.

1. Convert your vacuum back to upright vac mode.
2. Rotate the upper cord hook to its upright position and coil the power cord loosely around the upper and lower cord hooks. Clip the plug onto the cord to secure
3. Store the dusting brush and the crevice tool on the mounts on the accessory holder.
4. Store your vacuum cleaner safely in a cool, dry area where it will not be a hazard, will not get damaged, and will not cause damage to anyone or anything.

EMPTYING THE DUST CUP

The dust cup needs to be emptied each time you vacuum and periodically during cleaning when the dust cup appears full.

1. Undo the latches on the sides of the dust cup by lifting them outwards to remove the dust cup from the motor base.
2. Hold the dust cup over a trash receptacle and press the bottom-door release button. Tap gently to empty the contents. Press the door shut again until it clicks.
3. If needed, turn the dust cup upside down over the trash receptacle and press the top-door release button. Tap gently to remove the contents. Use a dry cloth or paper towel to remove debris stuck to the screen filter inside the dust cup. Press the door shut again until it clicks.
4. Replace the dust cup on top of the motor base. Hook the two latches onto the tabs on the sides of the dust cup and push down to lock.

CLEANING THE PRE-MOTOR FILTERS

1. Remove the dust cup.
2. Pull the 2 filters out from the top of the motor base.
3. Rinse the filters thoroughly in lukewarm water until the water runs clear.
4. Squeeze out excess water and let air dry for at least 24 hours before replacing.
5. Place the felt filter in first, then the foam filter.
6. Replace the dust cup.
   • NOTE: DO NOT put the filter in the washing machine or dishwasher.
   • NOTE: The material in the filter will discolor over time. This is normal, and will not affect the performance of the filter.

• WARNING: To reduce the risk of shock and unintended operation, turn off the power and unplug the unit before servicing.
• NOTE: DO NOT use soap when cleaning the filters. Hand wash filters only with water to prevent damage from cleaning chemicals. Allow ALL filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts. DO NOT use a hair dryer or other heating methods to dry.

CLEANING THE POST-MOTOR HEPA FILTER

1. Remove the filter cover from the front of the vacuum by pulling up the tab and pulling the cover away from the vacuum. Take out the HEPA filter by pulling it straight out.
2. Turn the filter over so that the dirty side is on the bottom and vigorously tap it clean against a garbage can to remove any dust.
3. Hold the filter under the tap with the dirty side facing down. Rinse with lukewarm water until the water runs clear. Allow the filter to air-dry for 24 hours.
4. Once the HEPA filter is dry, replace it with a vacuum.
5. Replace the cover by inserting the two tabs into the holes at the top and then swinging the cover down until it clicks into place.

THE AIR-DRIVEN PET BRUSH

1. Slide the locking latch forward and gently tilt the brush housing upward to remove it.
2. Carefully remove any blockage or debris and use scissors to cut away any buildup of hair or string around the rotating bristle brush.
3. To reassemble, insert the tabs on the front edge of the bottom cover into the matching holes in the top half and tilt it back down until it clicks into place.

MOTORIZED FLOOR NOZZLE
When your motorized floor nozzle needs cleaning or locks onto an object, it automatically shuts down to prevent damage to your lifetime belt. The indicator light will illuminate red, warning you to turn off the vacuum and clear the blockage immediately. The light will reset itself once the blockage has been cleared power has been cycled on/off, or the vacuum has been locked in the upright position.

1. Detach the motorized floor nozzle from the portable Lift-Away® pod.
2. Inspect the opening underneath and the brush roll. If a buildup of debris is present, remove it. Use scissors to carefully cut away anything wound around the brush roll.

TIP: Make sure you are working in a well-lit area and use a flashlight to help search for blockages.

CHECKING FOR BLOCKAGES

Blockages may cause your vacuum to overheat and shut down. To prevent this from happening, check potential blockage areas after heavy use, or if you detect a loss of suction or poor cleaning performance.

1. Detach the stretch hose from the back of the portable LiftAway® pod by squeezing the tabs together and pulling them up. Check the hose and pod openings for blockages.
2. Remove the dust cup and extension wand and separate the portable Lift-Away pod from the motorized floor nozzle. Check all openings for any blockages.
3. Detach the hose on the motorized floor nozzle at the top by squeezing the tabs together and pulling out, and at the bottom by pulling out the connector. Check all openings for any blockages.

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn off power and unplug the unit before servicing.

The vacuum is not picking up debris. No suction or light suction. (Refer to the Maintenance section for more information.

• Check filters to see if they need cleaning. Follow the instructions for rinsing and drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, wand, nozzles, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brush roll.
• Rotate the suction release collar on the handle clockwise to increase suction power.

Vacuum lifts area rugs

• Turn off the unit to disengage the brush roll. Move the switch to position “l” (bare floors) for suction-only cleaning, and turn the unit back on.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Rotate the suction release collar on the handle counterclockwise to decrease suction power.

Brushroll does not spin.

• If the Brushroll Indicator Light on the motorized floor nozzle turns red, the brushroll has stopped spinning. Immediately turn off and unplug the vacuum, disconnect the nozzle, and remove the blockage before reconnecting and turning the vacuum back on.
• With the power on, recline the handle, which will automatically turn on the brush roll.
• Make sure the On/Off switch is set to position “II”, Brushroll ON.

The vacuum turns off on its own or the indicator light flashes red

• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
  1. Turn the vacuum off and unplug it.
  2. Empty the dust cup and clean the filters (see Maintenance section).
  3. Check for blockages in the hose, accessories, and inlet openings.
  4. Allow the unit to cool for a minimum of 45 minutes.
  5. Plug in the vacuum and turn it on.
• If the hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can come loose, turning the vacuum off.

Note: If the vacuum still does not start, contact Customer Service at 1-800-798-7398. The 5-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and the original product only and is not transferable.

What is not covered in my warranty

Our Customer Service/Product Specialists are available to provide all the warranty service options available to you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.

1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads, etc., which require regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement unit. Our Customer Service /Product Specialists are available to provide all the warranty service options available to you, including upgrading to our VIP Warranty Service Options.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or repairs, service, or alteration to the product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used, or operated outside of North America.

Problems with your unit/How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product specialists are also available at 1-800-798-7398 to assist with product support and warranty service options.

How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time. For Customer Service hours, visit sharkclean.com. Replacement parts are available for purchase at sharkaccessories.com. For more information on which parts are classified as wearable and non-wearable, please visit sharkclean.com/warranty This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

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