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Hisense HQD20 Use & Care Refrigerator User Manual

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Hisense HQD20 Use & Care Refrigerator

Hisense-HQD20-Use &-Care-Refrigerator-PRODUCT

Hisense HQD20 Use & Care Refrigerator User Manual.

Refrigerator Safety

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the words “DANGER,” “WARNING” o
“CAUTION.”
These words mean:

DANGER

An imminently hazardous situation. You could be killed or seriously injured if you don’t immediately follow instructions.

WARNING

A potentially hazardous situation which, if not avoided, could result in death or serious bodily injury.

CAUTION

A potentially hazardous situation which, if not avoided, may result in moderate or minor injury. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury and tell you what can happen if the instructions are not followed.

Important Safety Instructions

WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the refrigerator, follow basic precautions, including the following:

  • • Ensure everyone using this appliance is familiar with its operations and safety features.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, unless supervised or properly instructed.
  • Plug into a grounded 3-prong outlet.
  • Do not remove the ground prong.
  •  Do not use an adapter.
  • Do not use an extension cord.
  • If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person to avoid a hazard.
  • Disconnect power before servicing.
  • Do not use electrical appliances inside the food storage compartments of the refrigerator, unless they are of the type recommended by the manufacturer.
  • Replace all parts and panels before operating.
  • Flammable refrigerant used. To be repaired only by trained service personnel. Do not puncture refrigerant tubing.
  • Flammable refrigerant used. Dispose of properly by federal or local regulations.
  • Flammable refrigerant used. Follow handling instructions carefully. Risk of fire or explosion due to puncture of refrigerant tubing.
  • Use nonflammable cleaner.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
  • CAUTION: Do not store products that contain flammable propellants (e.g. spray cans) or explosive substances in the refrigerator.
  • Keep ventilation openings in the appliance enclosure or the built-in structure clear of obstruction.
  • Connect to potable water supply only.
  • Use two or more people to move and install refrigerators.
  • To avoid the risk of children becoming trapped and suffocating, do not allow them to play or hide inside the refrigerator.
  • Hisense HQD20 Use & Care Refrigerator User Manual.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators are still dangerous– even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow these instructions to help prevent accidents.

Before You Throw Away Your Old Refrigerator or Freezer:

  • Take off the doors.
  • Leave the shelves in place so that children may not easily climb inside.

Important information to know about the disposal of refrigerants:
Dispose of the refrigerator according to Federal and Local regulations. Refrigerants must be evacuated by a licensed, EPA-certified refrigerant technician by established procedures.

Parts and Features

Hisense-HQD20-Use &-Care-Refrigerator-FIG1

  • Door Bin
  • Mullion
  • Refrigerator LED Light
  • Door Tray
  • Ice Maker
  • Freezer LED Light
  • Ice Storage Container
  • Freezer Drawer
  • Freezer Compartment
  • Convertible Compartment
  • Glass Shelf
  • Cover
  • Storage Drawer
  • Full-width Drawer
  • Glass Shelf
  • Convertible Drawer
  • Leveling Leg

NOTE: Your model may look different from this and other images in this manual, depending on your model’s features.

Installation Requirements

Location Requirements

WARNING

Explosion and Fire Hazard
Keep flammable materials and vapors, such as gasoline, away from appliances. Failure to do so can result in death, explosion, or fire. Hisense HQD20 Use & Care Refrigerator User Manual.

IMPORTANT: This refrigerator is designed for indoor, household use only.
Temperature
This refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 60°F (15°C) and 90°F (32°C). It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.
Ventilation
Adequate air circulation around the refrigerator is required for efficient operation. To ensure proper ventilation, maintain the recommended clearances.Hisense-HQD20-Use &-Care-Refrigerator-FIG2

  • 4″ Above
  • 2″ Behind
  • 1/2″ Each Side

NOTE: If you place the refrigerator next to a fixed wall, leave a 4″ (10 cm) minimum space to allow the door to swing open.

Electrical Requirements

Electrical Shock Hazard

  • Plug into a grounded 3-prong outlet.
  • Do not remove the ground prong from the power cord plug.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to do so can result in death, fire, or electrical shock.

Before you move your refrigerator into its final location, it is important to make sure you have the proper electrical connection.

Recommended Grounding Method
A 115 volt, 60 Hz, AC only 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your refrigerator be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.
NOTE: Before performing any type of installation or cleaning, disconnect the refrigerator from the electrical source. When you are finished, reconnect the refrigerator to the electrical source and reset the temperature controls to the desired setting.
Water Supply Requirements
A cold water supply with water pressure between 30 and 125 psi (207 and 862 kPa) is required to operate the ice maker. If you have questions about your water pressure, call a licensed, qualified plumber.
IMPORTANT: Operation outside the water pressure range may cause malfunction and severe, damaging water leaks.
NOTE: If the water pressure is less than what is required, ice cubes could be hollow or irregularly shaped.

Reverse Osmosis Water Supply (if applicable)
IMPORTANT: The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 and 125 psi (207 and 862 kPa).
If the water pressure is too low:
Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.

Allow the storage tank on the reverse osmosis system to refill after heavy use. The tank capacity could be too small to keep up with the requirements of the refrigerator. If you have questions about your water pressure, call a licensed, qualified plumber.

Installation Instructions

Unpack the Refrigerator

Fire or Explosion Hazard

  • Do not puncture refrigerant tubing.
  • Follow handling instructions carefully.
  • Flammable refrigerant used.
  • Failure to do so can result in death, explosion, or fire.

IMPORTANT: Handle with care when moving the refrigerator to avoid either damaging the refrigerant tubing or increasing the risk of a leak.

WARNING
Excessive Weight Hazard
Use two or more people to move and install refrigerators. Failure to do so can result in back or other injury.

Remove the Packaging

  • Remove tape and glue residue from surfaces before turning on the refrigerator. Rub a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
    NOTE: Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator. For more information, see “Refrigerator Safety.”
  • Dispose of/recycle all packaging materials.
  • If the refrigerator has been placed in a horizontal or tilted position for any period wait 4 hours before plugging it in to allow the oil to settle into the compressor.

When Moving Your Refrigerator:
Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or “walk” the refrigerator when trying to move it, as floor damage could occur.
Clean Before Using
After you remove all of the packaging materials, clean the inside of the refrigerator before using it. See the cleaning instructions in “Refrigerator Care.”
Important information to know about glass shelves and covers:
Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Move Near the Water Supply

WARNING
Fire or Explosion Hazard

  • Do not puncture refrigerant tubing.
  • Follow handling instructions carefully.
  • Flammable refrigerant used.
  • Failure to do so can result in death, explosion, or fire.

IMPORTANT: The refrigerator must be located on a solid, level surface that is strong enough to support the refrigerator fully loaded.

  • Before moving, retract the leveling legs to avoid scraping the floor.
  • The refrigerator has wheels, which should be used for only forward and backward movement.

NOTE: Trying to move the refrigerator sideways may damage your floor.

Connect the Water Supply
Read all directions before you begin.
IMPORTANT:

  • The water connection must be made by a qualified plumber.
  • Plumbing must be installed by the International Plumbing Code and any local codes and ordinances.
  • Use ONLY NEW Copper or PEX tubing.
  • Install tubing only in areas where temperatures will remain above freezing.

Connect Water Line to Household Water Supply
Following are two methods of connecting to your household water supply. Use the instructions specific to your installation.
IMPORTANT: Turn off the main water supply. Turn on the nearest faucet long enough to clear the line of water.
Method 1: Quarter-turn Shutoff Valve
Gather the required tools and parts before starting installation.

  • 1/2″ Wrench or 2 Adjustable Wrenches
  • Quarter-turn Shutoff Valve
  • 1/4″ Compression Nut
  • Ferrule (sleeve)
  1. Use a quarter-turn shutoff valve or the equivalent served by a household supply line.
    NOTE: To allow sufficient water flow to the refrigerator, a minimum 1/2″ household supply line is recommended.
  2. Using the ferrule (sleeve) and compression nut, connect the 1/4″ water line to the shutoff valve.
    NOTE: Do not overtighten.Hisense-HQD20-Use &-Care-Refrigerator-FIG3

    • Quarter-turn Shutoff Valve
    • Ferrule (Sleeve)
    • Compression Nut
    • 1/4″ Water Line
    • Household Supply Line
  3. Place the free end of the water line into an empty container or sink.
  4. Turn on the main water supply and open the shutoff valve to flush the water line of any contaminants. Run water until it is clear.

Method 2: Saddle Valve
NOTE: Do not use a piercing-type or 3/16″ (4.76 mm) saddle valve which reduces water flow and clogs more easily. Gather the required tools and parts before starting installation.

  • Flat-blade Screwdriver
  • 1/2″ Wrench or 2 Adjustable Wrenches
  • Cordless Drill
  • 1/4″ Drill Bit
  • 1/4″ Compression Nut
  • Ferrule (sleeve)
  1. Find a 1/2″ to 11/4″ (12.7 mm to 31.8 mm) vertical cold water pipe near the refrigerator.
    IMPORTANT:

    • Make sure it is a cold water pipe.
    • The horizontal pipe will work, but the following procedure must be followed: Drill on the top side of the pipe, not the bottom. This will help keep water away from the drill. This also keeps normal sediment from collecting in the valve.
  2. Determine the length of the water line you need. Measure from the connection on the rear of the refrigerator to the water pipe. Add 7 ft (2.1 m) to allow for cleaning. Use 1/4″ (6.35 mm) O.D. (outside diameter) water line.
  3. Using a cordless drill, drill a 1/4″ hole in the cold water pipe you have selected.
  4. Fasten the shutoff valve to the cold water pipe with the pipe clamp. Be sure the outlet end is solidly in the 1/4″ drilled hole in the water pipe and that the washer is under the pipe clamp. Tighten the packing nut. Tighten the pipe clamp screws slowly and evenly so the washer makes a watertight seal. Do not over-tighten.Hisense-HQD20-Use &-Care-Refrigerator-FIG4
    • Household Supply Line
    • Saddle Valve
    • Packing Nut
    • Shutoff Valve
    • Ferrule (Sleeve)
    • Compression Nut
    • 1/4″ Water Line
  5. Slip the compression sleeve and compression nut on the water line as shown. Insert the end of the tubing into the outlet end squarely as far as it will go. Screw the compression nut onto the outlet end with an adjustable wrench. Do not overtighten or you may crush the water line.
  6. Place the free end of the water line into an empty container or sink.
  7. Turn on the main water supply and open the shutoff valve to flush the water line of any contaminants. Run water until it is clear.

Connect Water Line to Refrigerator
IMPORTANT: If you turn the refrigerator on before the water is connected, turn off the ice maker.

  1. Unplug the refrigerator or disconnect the power.
  2. Close the shut-off valve.
  3. Thread a brass compression nut and ferrule (sleeve) onto the free end of the water line.Hisense-HQD20-Use &-Care-Refrigerator-FIG5
    • Ferrule (Sleeve)
    • rass Compression Nut
    • ater Line
  4. . Insert the free end of the water line into the brass fitting attached to the water inlet on the back of the refrigerator.
  5. Slide the compression nut over the ferrule and screw the nut onto the brass fitting.Hisense-HQD20-Use &-Care-Refrigerator-FIG6
    • Water Line
    • Brass Compression Nut
    • Ferrule (Sleeve)
    • Brass Fitting
    • Water Inlet
  6. Confirm the water line is secure by gently pulling on it.
  7. Turn on the water supply and check for leaks. Correct any leaks.

Complete the Installation

WARNING
Electrical Shock Hazard
Plug into a grounded 3-prong outlet. Do not remove the ground prong from the power cord plug.

  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to do so can result in death, fire, or electrical shock.
  1. Plug into a grounded 3-prong outlet.
    NOTE: This refrigerator begins operating as soon as it is connected to the power supply.
  2. Move the refrigerator into its final location, making sure to maintain the recommended clearance.

Level Refrigerator (if needed)
The refrigerator must be level to maintain optimal performance and appearance.

  1. Turn the leveling feet on the bottom, front of the cabinet to raise or lower that side of the refrigerator until the refrigerator is level side to side.
  2. Turn both feet, by the same amount, to slightly raise the front of the refrigerator. This will make it easier for the doors to close.

NOTE: Having someone push against the top of the refrigerator takes some weight off the leveling feet. This makes it easier to turn the feet.Hisense-HQD20-Use &-Care-Refrigerator-FIG7

Align Doors (if needed)
If the edges of the refrigerator doors do not align with each other, you can make adjustments.
Using Adjustable FootHisense-HQD20-Use &-Care-Refrigerator-FIG8

  • Turn the adjustable foot to raise or lower that side of the refrigerator.
  • Clockwise – to raise
  • Counterclockwise – to lower

Refrigerator Use

Opening and Closing Doors
The four doors can be opened and closed either separately or together.

  • There is a mullion on the left-hand side refrigerator compartment door.
  • When closing the left-hand door, the mullion folds behind the right-hand door joining the two doors.
  • The temperature of the door frame is controlled to help prevent moisture from developing on the mullion. The temperature of the surface may be warm, which is normal, and will not affect the performance of the refrigerator.Hisense-HQD20-Use &-Care-Refrigerator-FIG9

NOTE: Before closing the left-hand door, make sure the mullion is folded inward. If the mullion is pulled outward it may become damaged when you try to close the door.Hisense-HQD20-Use &-Care-Refrigerator-FIG10

Using the Controls
NOTE: The controls on your model may look different from this and other images in this manual, depending on your model’s features.Hisense-HQD20-Use &-Care-Refrigerator-FIG11

  • Refrigerator Compartment Temperature
  • Convertible Compartment Temperature
  • Freezer Compartment Temperature
  • Super Freeze Icon
  • Refrigerator Temp Control
  • Convertible Temp Control
  • Freezer Temp Control
  • Mode Control
  • Lock/Unlock Icon
  • Fahrenheit Indicator
  • Celsius Indicator
  • Ice Maker Icon
  • Energy Saver Icon
  • Unlock Contro

Control Panel
The display will illuminate when the refrigerator is first plugged in, a control is pressed, or a door is opened. However, the lights will automatically turn off after 60 seconds. The Control Panel is locked unless manually unlocked.
NOTE: When the control panel is locked, the Lock icon is illuminated.

To Unlock the Control Panel:

  • Press and hold UNLOCK for 3 seconds.Hisense-HQD20-Use &-Care-Refrigerator-FIG12

NOTE: When the control panel is unlocked, the Unlock icon is illuminated.

Setting Compartment Temperatures
When you set a temperature, you are setting an average temperature for the entire compartment. The actual compartment temperatures may vary from the temperatures displayed depending on the amount and placement of stored food, and the surrounding room temperature.

Recommended Temperature Settings

  • Refrigerator Compartment: 37°F (3°C)
  • Convertible Compartment: 8°F (-13°C)
  • Freezer Compartment: 0°F (-18°C)

Display Temperatures in Degrees Fahrenheit or Celsius

  • Press and hold FRIDGE for 3 seconds.Hisense-HQD20-Use &-Care-Refrigerator-FIG13NOTE: Either the °F or °C icon will illuminate to indicate on which scale (Fahrenheit or Celsius) the temperature is being displayed.
  • Press FRIDGE again, to change the temperature scale

Refrigerator (Fridge) Compartment Temperature

  1. Press FRIDGE once to turn on the temperature control.Hisense-HQD20-Use &-Care-Refrigerator-FIG14
  2. Press FRIDGE repeatedly to cycle through the available temperature settings, from 45°F to 34°F or from 7°C to 1°C.
    NOTE: Each press advances the setting by one degree.
  3. Release FRIDGE when the desired temperature setting appears.

Convertible Compartment Temperature

  1. Press CONVERTIBLE once to turn on the temperature control.Hisense-HQD20-Use &-Care-Refrigerator-FIG15
  2. Press CONVERTIBLE repeatedly to cycle through the available temperature settings, from 45°F to -4°F or from 7°C to -20°C.
    NOTE: Each press of the button advances the setting by three degrees.
  3. Release CONVERTIBLE to select the desired temperature setting.

Freezer Compartment Temperature

  1. Press FREEZER once to turn on the temperature control.Hisense-HQD20-Use &-Care-Refrigerator-FIG16
  2. Press FREEZER repeatedly to cycle through the available temperature settings, from 5°F to -13°F or from -14°C to -24°C.
    NOTE: Each press of the button advances the setting by one degree.
  3. Release FREEZER to select the desired temperature setting.

Ice Maker Control

  • Press and hold FREEZER for 3 seconds to turn On/Off the ice maker.Hisense-HQD20-Use &-Care-Refrigerator-FIG17

NOTE: When the ice maker is on, the Ice Maker icon is illuminated.

Additional Features
IMPORTANT: Press and hold UNLOCK for 3 seconds to unlock the control panel.Hisense-HQD20-Use &-Care-Refrigerator-FIG19

Press MODE to toggle between the Super Freeze and Energy Saver features.
Super Freeze
The Super Freeze feature rapidly lowers the freezer compartment temperature to freeze fresh food faster and maintain the temperature of the frozen food during periods of high usage, full grocery loads, or temporarily warm room temperatures.

The Super Freeze feature lowers the temperature in the freezer compartment to -13°F (-25°C).

  • Press MODE until the Super Freeze icon appears.Hisense-HQD20-Use &-Care-Refrigerator-FIG20
  • Press either the MODE or FREEZER control to manually turn off Super Freeze.
    NOTE: When Super Freeze is on, is illuminated, and -13°F or -25°C appears in the temperature display.
  • Press FREEZER to manually turn off Super Freeze and return to the previously set temperature.
    NOTE: Super Freeze will automatically turn off after several hours, and the freezer will revert to its previous temperature setting.

Energy Saver
The Energy Saver feature reduces energy use by raising the Refrigerator Compartment temperature to 43 °F (6 °C) and the Freezer Compartment temperature to 1 °F (-17 °C).
IMPORTANT: The compartment temperatures in Energy Saving mode are not suitable for the storage of certain food items.

  • Press MODE until the Energy Saver icon appears.
    NOTE: When the refrigerator is in Energy Saver mode is illuminated.
  • Press FREEZER or FRIDGE to manually turn off the Energy Saver feature.

Door Open Alarm
If a door is open for longer than 2 minutes, an alarm will sound to alert you. The alarm will sound 3 times every minute for 8 minutes.

  • To turn off the alarm, close all doors completely.

Features

Important information to know about glass shelves and covers:
Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Refrigerator
IMPORTANT: To avoid damage to the doors, make sure all shelves and drawers are pushed fully into the cabinet before closing a door.
Adjustable Shelves
The height of the shelves can be adjusted to fit your storage needs.

  1. To remove a shelf, gently lift it upward and then pull the shelf forward until the end of the shelf is past the shelf guides.Hisense-HQD20-Use &-Care-Refrigerator-FIG21
  2. To reinstall a shelf, gently slide the shelf back into the refrigerator compartment, and then lower the shelf onto the shelf guides so that the hooks fit behind the rear guides.

Removable Door Bins
The bins located in the middle of the door are adjustable.
To Remove and Replace a Door Bin:

  1. Place hands on both sides of the bin and lift upward.
  2. Pull the door bin out.
  3. Replace the door bin by inserting it above the support and pressing it down to snap into place.Hisense-HQD20-Use &-Care-Refrigerator-FIG22

Crisper Drawers
The two crisper drawers mounted on telescopic extension slides can be used to store fruits and vegetables.
Full-width Drawer
The full-width drawer is an ideal space to store large deli platters.Hisense-HQD20-Use &-Care-Refrigerator-FIG23

  • Open – The cover automatically opens as the drawer is pulled out from the cabinet.
  • Close – The cover automatically closes as the drawer is pushed into the cabinet.

Freezer

Ice Maker
Turn On/Off the ice maker by pressing and holding FREEZER for 3 seconds. The Ice Maker icon will illuminate.Hisense-HQD20-Use &-Care-Refrigerator-FIG24

  • Following installation, allow 24 hours to produce the first batch of ice. Discard the first three batches of ice produced. Allow 2 to 3 days to fill the ice storage container.
  • If the ice in the ice container clumps, break up the ice using a plastic utensil and discard it. Do not use a sharp tool to break up the ice. This can cause damage to the ice container.
  • Do not store any items other than ice in the ice storage container.
  • If you will be away for an extended period, close the main water valve to avoid possible leaks.

NOTE: The quality of your ice will be only as good as the quality of the water supplied to your ice maker. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor-quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well-maintained.

Freezer Drawers

Hisense-HQD20-Use &-Care-Refrigerator-FIG25

To Remove/Replace Freezer Drawer:

  1. Pull out the drawer to maximum extension.
  2. Lift to remove the drawer.
  3. Reverse steps 1 and 2 to replace the drawer.

General Use Information

  • When first turning on the refrigerator after a period of non-use, allow the refrigerator to cool for at least 2 hours before adding food.
  • Do not block air circulation vents with stored items.
  • Store items so that the air can circulate freely around them.
  • Cover or wrap stored food well to avoid the transfer of odors.
  • Once defrosted, food quality will deteriorate rapidly. Defrosted food should not be refrozen.
  • Neither bottled nor canned drinks should be stored in the freezer compartment. Bottles and cans may explode.

To Remove/Replace Freezer Drawer:

  1. Pull out the drawer to maximum extension.
  2. Lift to remove the drawer.
  3. Reverse steps 1 and 2 to replace the drawer.

Refrigerator Care

Cleaning
Both the refrigerator and freezer sections defrost automatically. However, clean both sections about once a month to avoid the buildup of odors. Wipe up spills immediately. To avoid odor transfer and drying out of food, wrap or cover foods tightly.

WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.

IMPORTANT:

  • Do not use harsh chemicals, ammonia, chlorine bleach, concentrated detergent, solvents, abrasives, or metal scouring pads to clean your refrigerator inside or out. They can damage and/or discolor the refrigerator finish.
  • Do not use warm water to clean glass shelves while they are still cold. Glass may break when exposed to sudden temperature changes or impact.

WARNING

Electrical Shock Hazard
Unplug your appliance or disconnect the power before cleaning. Failure to do so can result in death, electric shock, or personal injury.

  1. Unplug the refrigerator or disconnect the power.
  2. Clean the interior. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.
  3. Clean the door seals (gaskets). A dirty or sticky door seal may adhere to the cabinet and tear when you open the door. Using a soft cloth and a solution of mild detergent and warm water, hand wash the door seals. Rinse with clear water and dry thoroughly.
  4. Clean the exterior surfaces. Wash exterior surfaces with a clean, soft cloth or sponge and a mild detergent in warm water. Rinse surfaces with clean, warm water and dry immediately to avoid water spots.
  5. Plug in the refrigerator or reconnect power.

Lights
IMPORTANT: Your refrigerator is equipped with LED lighting. These lights are designed to last for the life of your refrigerator. However, if the lights stop operating, please contact a qualified technician for replacement.

Vacation and Moving Care

Vacation
If You Choose to Leave the Refrigerator On While You’re Away:

  1. Use up any perishables and freeze other items.

If You Choose to Turn Off the Refrigerator Before You Leave:

  1. Remove all food from the refrigerator and freezer.
  2. Unplug the refrigerator or disconnect the power.
  3. Clean the refrigerator, wipe it, and dry well.
  4. Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odor and mold from building up.

Moving

WARNING

Fire or Explosion Hazard

  • Do not puncture refrigerant tubing.
  • Follow handling instructions carefully.
  • Flammable refrigerant used.
  • Failure to do so can result in death, explosion, or fire.

IMPORTANT: Handle with care when moving the refrigerator to avoid either damaging the refrigerant tubing or increasing the risk of a leak.

WARNING
Excessive Weight Hazard
Use two or more people to move and install refrigerators. Failure to do so can result in back or other injury. When you are moving your refrigerator to a new home, follow these steps to prepare it for the move.

  1. Remove all food from the refrigerator and pack all frozen food in dry ice.
  2. Unplug refrigerator.
  3. Clean, wipe, and dry thoroughly.
  4. Take out all removable parts, wrap them well, and tape them together so they don’t shift and rattle during the move.
  5. Raise the leveling legs so they don’t scrape the floor. See “Level Refrigerator.”
  6. Tape the doors closed and tape the power cord to the back of the refrigerator. When you get to your new home, put everything back and refer to the “Installation Instructions” section for preparation instructions.

Reinstalling/Using Refrigerator Again
If the refrigerator has been placed in a horizontal or tilted position for any period wait 4 hours before plugging it in to allow the oil to settle into the compressor.

  1. Clean refrigerator. See “Cleaning.”
  2. Place refrigerator in desired location and level. See “Installation Instructions.”
    WARNING
    Electrical Shock Hazard

    • Plug into a grounded 3-prong outlet.
    • Do not remove the ground prong from the power cord plug.
    • Do not use an adapter.
    • Do not use an extension cord.
    • Failure to do so can result in death, fire, or electrical shock
  3. Plug into a grounded 3-prong outlet

Troubleshooting

Try the solutions suggested here first to avoid the cost of an unnecessary service call.
Refrigerator is Not Operating

Hisense-HQD20-Use &-Care-Refrigerator-FIG26 Hisense-HQD20-Use &-Care-Refrigerator-FIG27

Temperature and Moisture

Hisense-HQD20-Use &-Care-Refrigerator-FIG28

Ice

Hisense-HQD20-Use &-Care-Refrigerator-FIG29

For more help, visit www.hisense-usa.com or call the consumer helpline at 1-877-465-3566.

Copyright Statement
© 2019 Hisense Company Ltd. All Rights Reserved. All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries and is protected under US, CANADA, MEXICO, and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd.’s rights under the aforementioned laws. No part of this publication may be stored, reproduced, transmitted, or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:

  • USA: Hisense USA Corporation 7310 McGinnis Ferry Road Suwanee, GA 30024
  • CANADA: Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga, ON, Canada LSN 5Z2
  • MEXICO: Hisense Mexico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra No 301 Torre Norte Piso 2, Col. Ampliación Granada Miguel Hidalgo, Ciudad de México, C.P. 11520

Hisense, and any other Hisense product names, logos, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders. ©2019. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand and product names are registered trademarks of their respective owners.

Disclaimer:
Images throughout this document are for illustrative purposes only and may differ from the actual product.

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